• We promise to collect, use and store your personal data
in a safe and secure way.
• We promise to only use your personal data
for the specific purposes stated.
• We promise to keep you informed about how we use
your information and who we give it to.
This privacy notice tells you what to expect when Medine Limited (“Medine”) collects personal information about
you and how we use that data, who that data may be sent to and how you can amend data you have submitted to us.
Medine is committed to protecting your personal information when you use our services. Whenever you
provide such information, we will only use your information in line with all applicable data protection laws, including
the EU General Data Protection Regulation (GDPR) and the Republic of Mauritius Data Protection Act 2017 (DPA). Your
information will be kept in a secure environment and access to it will be restricted according to the ‘need to know’ principle.
“Personal data” means any information collected and logged in a format that allows you to be identified personally,
either directly (e.g. name) or indirectly (e.g. telephone number) as a natural person.
This privacy policy forms part of the terms and conditions that govern our services. By accepting these terms and conditions,
you expressly accept the provisions of this policy. Our privacy policy applies to our website https://www.medine.com, and to personal information supplied over the telephone, by e-mail, fax or letter, SMS,
through representatives, through online medium or channels and any other means.
This includes collecting unique online identifiers such as IP addresses, which are numbers that uniquely identify a specific
computer or other network device on the internet. For more information, see our section on ‘cookies’ below.
Established in 1911 Medine Sugar Estates Company Limited has been rebranded to Medine Limited (Medine)
as a private company in 2009 and is mainly domiciled in the west of Mauritius. Its registered office is situated at 4, Uniciti Office Park, Rivière Noire Road, Uniciti 90203, Mauritius.
Medine is now an umbrella to six businesses namely, Agriculture, Property, Education, Concorde, Tamarina and Casela.
Medine as the Management entity, shall be responsible for handling your personal information, inputted
on this website and for marketing purpose. Given that the contractual relationship can primarily be with other entities of Medine, the responsibility for handling and keeping your personal information will rest on both the respective
entity and Medine.
This policy applies to all data processing at Medine i.e. those operating under Medine brand name and/or any other brand
owned by Medine.
The seven principles below are applicable within our organisation throughout the world.
(I) Transparency
When collecting and processing your personal data,
we will communicate all information to you and inform you
of the purpose and recipients of the data.
(II) Legitimacy
We will collect and process your personal data only
for the purposes described in this Policy.
(III) Relevance and accuracy
We will only collect personal data that is necessary for data
processing. We will take all reasonable steps to ensure
that the personal data we hold is accurate and up to date
(IV) Storage
We will hold your personal data for the period necessary
for processing the same in compliance with the provisions
of the law.
(V) Access, rectification, opposition
You may access, modify, correct or delete your personal data.
You may also oppose the use of your personal data, particularly
to avoid receiving sales and marketing information.
(VI) Confidentiality and security
We will ensure reasonable technical and organisational
measures are in place to protect your personal data against
alteration or accidental or unlawful loss, or unauthorized use,
disclosure or access.
(VII) Sharing and international transfer
We may share your personal data within our organisation or
with third parties (such as commercial partners and/or service
providers) for the purposes set out in this Policy. We will take
appropriate measures to guarantee security when sharing or
transferring such data.
At various times, we will be obliged to ask you, as our client, for information about you and/or members of your family
to provide you the best of our personalised service.
• Contact details (for example; last name, first name,
telephone number, address, email)
• Personal information (for example; date of birth, photo,
nationality, passport, guarantor’s information, marriage
certificate, certificate of character)
• Information relating to your children (for example;
first name, date of birth, age)
• Medical details, health reports
• Your credit card number (for transaction and
reservation purposes)
• Academic certificates and CVs
• Your arrival and departure dates, visa documents,
fidelity cards
• Your preferences and interests (for example; smoking
or non-smoking room, type of bedding, allergies)
We do not deliberately collect sensitive information,
such as information concerning race, ethnicity, political
opinions, religious and philosophical beliefs, union
membership, or details of health or sexual orientation
or character certificate.
However, in limited cases, we might need to collect
sensitive data to provide you with a better service and meet
your needs, such as allergies, health conditions, current
medication and/ or any physical conditions that affect your
mobility. In these cases, the sensitive information will be
those volunteered by you and which you have unequivocally
agreed to communicate to us.
Where a reservation is made on behalf of a child who is under
the age of 16 years, we shall not process the latter’s Personal
Information, unless express consent is given by the parent
or guardian of that child. Where the reservation is made
by the child’s parent or guardian, we will request for relevant
documentation to demonstrate a parent-child relationship.
Where the reservation is not made by the child’s parent or
guardian, we will request for written documentation to be
issued from the child’s parent or guardian to signify their
consent to us processing the child’s Personal Information.
Personal data will be collected on a variety of occasions,
including:
1. Activities:
• Reservation/Ticketing requests at Casela
• Reservations/Bookings at Yemen Experience
• Sale of land/properties & leasing contract
(Medine Limited | Property)
• University enrolment and student accommodation
(Uniciti Education Hub and SLR)
• Travel, accommodation and leisure booking (Concorde)
• Visa application (Concorde)
• Requests, complaints and/or disputes.
• Sports/Gym membership (SPARC)
• Crowdfunding (online funding)
2. Participation in marketing programs or events:
• Signing up for loyalty programs and membership schemes
• Event and Campaign management
• Online games or competitions
• Subscription to newsletters, in order to receive offers
and promotions via email.
• Sponsorship request
• Social events (CSR)
3. Transmission of information from third parties:
• Tour operators, travel agencies, reservation systems, CRM, mass mailing softwares, banks or credit agencies,and others
• Agents or Contractors of Medine Limited | Property
• Profiling
4. Internet activities:
• Connection to our organisation websites
(IP address, cookies)
• Online forms (web queries, online reservation,
questionnaires, our organisation pages on social
networks, network login devices such as Facebook
login etc.).
5. Closed Circuit Television Systems and Other Security
Systems:
• Closed circuit TV (CCTV) images.
We collect your personal data for a number of purposes including the following:
1. Meeting our obligations to our clients
2. Creation and storage of legal documents in compliance
with accounting standards.
3. Improving our services, especially:
• Processing your personal data in our client marketing
program in order to carry out marketing operations,
promote brands and gain a better understanding of your
requirements and wishes *
• Adapting our products and services to better meet your
requirements
• Customising commercial offers and the promotional
messages we send to you through various channels *
• Informing you of special offers and any new services
created by our organisation or one of our entities *
• Managing claims/complaints
4. Managing our relationship with clients:
• Providing details for the client database
• Predicting and anticipating future behaviors
• Developing statistics and commercial scores,
and carrying out reporting
• Providing context data for the offer push tool when a
client visits a Medine’s website
• Sending you newsletters*, promotions and offers*,
or contacting you by telephone
• Managing requests to unsubscribe from newsletters,
promotions and offers
• Taking into account the right to object
5. Use a trusted third party to allow us to send you
promotional offers.
6. Securing and enhancing your use of Medine websites,
especially:
• Improving navigation
• Implementing security and fraud prevention.
7. Conforming to local legislation and applicable
international legislation (for example, storing
of accounting documents).
*(if consent given)
To provide you with the best-individualised service, we have to share your personal data with internal and external
recipient subject to the following conditions:
(a) Within Medine, in order to offer you the best service,
we can share your personal data and give access to
authorised personnel, including:
• Medine employees
• IT department
• Finance department
• Internal Audit department
• Commercial partners and marketing services
(if consent given)
• Medical services, if applicable
• Insurance services, if applicable
• Legal services, if applicable
• Generally, any appropriate person within Medine entities
for certain specific categories of personal data.
(b) With service providers and partners: your personal
data will be sent to a third party for the purposes
of supplying you with services, for example:
1. External service providers:
• Mass mailing software (if consent given)
• Hotels, Airlines, Tour operators, Car hire agencies
• University institutions
• Embassy, Civil status, Notaries
• Estate agency
• Insurance companies
• Customer Relationship Management (CRM) tools
• Banks
• Web developers/Advertising agencies
• Credit agencies/regulators*
(c) Local authorities: We will also be obligated to send
your information to local authorities if this is required
by law or as part of an inquiry and in accordance
with local regulations.
Medine does not routinely disclose personal information
to other organisations unless:
• Required by law.
• Use or disclosure is permitted by this policy.
• We believe it is necessary to provide you with a service or
product which you have requested or are contracted to.
• To protect the rights, property or personal safety
of any member of the public or a client of Medine
or the interests of Medine.
• You give your consent.
For the purposes set out in Clause 7 of this policy, we
may transfer your personal data to internal or external
recipients who may be in countries offering different levels
of personal data protection in accordance with section 36
of the DPA 2017.
Consequently, in addition to the implementation
of this Policy, Medine employs appropriate measures
to ensure secure transfer of your personal data to a Medine
entity or to an external recipient located in a country offering
a different level of privacy from that proposed in the country
where the personal data is collected.
As part of Medine’s operation, your data will be sent to other
service providers outside Mauritius and the European Union.
In addition, personal information that you submit
for publication on the website will be published
on the Internet and may be available, via the Internet, around
the world. Medine cannot prevent the use of such information
by others. By submitting your personal data, you expressly
agree to these transfers, storing, processing and publishing.
However, any such transfer of information does not
change any of our commitments to safeguard your privacy
and the information remains subject to existing
confidentiality obligations.
Medine takes appropriate technical and organisational
measures, in accordance with applicable legal provisions,
to protect your personal data against illicit or accidental
destruction, accidental alteration or loss, and unauthorised
access or disclosure. To this end, we have taken technical
measures (such as firewalls) and organisational measures
(such as a user ID/password system, means of physical
protection etc.).
In the course of processing or transmitting your credit card
CVV number Medine will observe and fully comply with best
security practices.
Medine will endeavour to take all reasonable steps to keep
secure any information which we hold about you, whether
electronically or in hard copy, and to keep this information
accurate and up to date. We also require our employees and
data processors to respect the confidentiality of any personal
information held by Medine.
“Other Information” is any information that does not reveal
your specific identity or does not directly relate to an
individual, such as:
• Browser and device information
• App usage data
• Information collected through cookies, pixel tags
and other technologies
• Demographic information and other information
provided by you
• Aggregated information
If we are required to treat Other Information as Personal
Information under applicable law, then we may use it for
the required purposes and disclose Personal Information as
detailed in this Policy. We and our third party service providers
may collect Other Information in a variety of ways, including:
• Through your browser or device: Certain information
is collected by most browsers or automatically through
your device, such as your Media Access Control (MAC)
address, computer type (Windows or Macintosh), screen
resolution, operating system name and version, device
manufacturer and model, language, Internet browser
type and version and the name and version of the
Online Services (such as the Apps) you are using. We use
this information to ensure that the Online Services
function properly.
• Through your use of the Apps: When you download
and use an App, we and our service providers may
track and collect App usage data, such as the date
and time the App on your device accesses our servers
and what information and files have been downloaded
to the App based on your device number.
• Using cookies: You may view our Cookie policy on our
website for more information.
We retain your personal data only for the period necessary for the purposes and in accordance with our Data Retention Policy and with the provisions of applicable laws.
Under the General Data Protection Regulation and DPA 2017, you have the right to:
• Access your personal data by making a subject access request
• Rectification, erasure or restriction of your information where this is justified
• Object to the processing of your information where this is justified
• Data portability
To be informed
An identified or identifiable individual, in particular by reference to an identifier such as a name,
an identification number, location data, an online identifier or to one or more factors specific
to the physical, physiological, genetic, mental, economic, cultural or social identity of that individual;
To exercise your rights, please contact the Medine Data Protection Officer using the following contact details:
Data Protection Officer
Medine Limited.
4, Uniciti Office Park,
Rivière Noire Road,
Uniciti 90203
Mauritius
Email: dpo@medine.com
For the purposes of confidentiality and personal data protection, we will need to identify you in order to respond to your request.
You will be asked to include a copy of an official piece of identification, such as a driver’s license or passport, along with your
request. In some cases, we may also request an administrative fee to cover the cost of access.
We will try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request
is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
You have the right to complain to the Data Protection Office under the DPA 2017 and the European Data Protection Supervisor
or any supervisory authority under the GDPR.
We may modify this policy from time to time. Consequently, we recommend that you consult it regularly.
Medine operates in a dynamic business environment. Over time, aspects of our business may change as we respond to changing
market conditions. This may require our policies to be reviewed and revised. Medine reserves the right to change its privacy
policy at any time and notify you by posting an updated version of the policy on our website.
The amended policy will apply between us whether or not we have given you specific notice of any change.
8, Uniciti Office Park
Rivière Noire Road, Uniciti 90203
+230 460 2222
+230 5984 9155
online@concordemauritius.com